At Sihassan, we value the satisfaction of our customers and understand the importance of providing a clear and concise refund policy. We strive to ensure that our customers are satisfied with the products and services they receive from us, but we also understand that there may be situations where a refund is necessary.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- The refund request is made within 7 days of the purchase date
- The product or service purchased is defective, incomplete or not as described
- The product or service purchased has not been used or activated
- The refund request is made through our customer support team by contacting us at +212 718-816742 or by sending an email to [email protected]
Refund Process
Once we receive your refund request, we will review your request and determine whether you meet the eligibility criteria. If you are eligible for a refund, we will process your refund within 7 business days.
Refunds will be processed in the same form of payment used for the original purchase. If the original form of payment is not available, we may issue a refund in the form of store credit.
Non-Refundable Products and Services
The following products and services are non-refundable:
- Customized or personalized products
- Digital products that have been downloaded or accessed
- Services that have been provided and completed
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at +212 718-816742 or send an email to [email protected]. Our customer support team is available to assist you and ensure your satisfaction with our products and services.
